who we serve

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Dominion Virginia Power provides electricity to the majority of homes in Northern VA. You should contact them as soon as you know your closing and move-in dates to coordinate your services. 

Deposit?

Dominion Virginia Power assesses a connection fee of $14.41 which they tack onto your first bill. Additionally, they will request a deposit based on your estimated usage for the next twelve months.

Starting service:

• Complete the online form, here
• Call 866.366.4357

Some households within Loudoun, Prince William, or Fairfax Counties utilize Northern Virginia Electric Cooperative (but we generally shorten this to NOVEC) as their electric provider.

Deposit?

All new customers pay an account set up fee of $40, which they add to your initial billing. Deposits can run as high as $300. They will discuss with you whether they require the money on the first bill or whether they will allow you to pay over the first three billing cycles. 

Starting service:

• Complete the online form, here
• Contact customer service at 888.335.0500

Residents inside Manassas city limits will utilize the City of Manassas as their power provider. Even better, they are also your trash, water, and sewer service provider, so you will only need to contact one provider for all four.

Deposit?

Plan for a $50 new account set-up fee and a $250 deposit that covers all four services provided by the city.

Starting service:

• Complete the online form, here
• Call the utility customer service department 703.257.8219

Do you strive to reduce your carbon footprint? Then, you’ll be happy to hear that solar power might be an option for you via Sunpower. Check to see if your new residential address falls within their service zone, here.

Deposit?

Sunpower will write a quote for equipment lease and installation fees.

Starting service: 

Complete the online form, here

Call 800.786.7693

If your house is powered by natural gas, Washington Gas is likely the company that delivers it into your new home. 

You may call them to either turn on gas in a home that already has connections or to inquire about the possibility of switching to natural gas. To see if your new house falls within their service area, click here.

Deposit?

Washington Gas requires a soft credit inquiry to determine if you will need to pay a deposit (or not). They will also request either a new service fee (for homes with existing gas service) or a set-up fee (for homes newly adding gas).

Starting service:

• Complete their form online, here
• Call 844.927.4427

For homes utilizing natural gas within the city limits of Chantilly or Herndon, in Fairfax County, Columbia Gas of Virginia serves as your utility company.

Deposit?

Almost all new customers will be assessed a deposit, and the amount charged is based on the homeowner’s credit score. However, they credit the deposit back to the account after 12 on-time payments or when the homeowner discontinues service, whichever comes first.

Starting Service:

• Complete their online request form, here
• Contact them at 800.543.8911

Many companies provide combination offers that discount cable and internet services. Some also provide stand-alone services. Be aware that some of these providers require contracts while others don’t. 

In addition, they might require you to pay installation fees, equipment rental fees, and deposits. So, be sure to ask the customer service representative all your questions up front. Here are the numbers to reach these services.

• Call 877.660.0107

• Call 855.587.0782

Verizon FiOS (Cable and Internet):
You can check whether service from the cell phone giant is available in your new house, here.

• Complete the new service request online
• Call them at 877.225.9137

You can bundle both internet and cable services for discounts on the monthly fees, or you may order them separately with Comcast Xfinity. Click here to see if your new house is in its service area.

• Order your installation online, here
• Call 800.934.6489

Cox serves as the cable provider in a relatively small area around Northern Virginia. However, they do offer “bundles” with cable, internet, and phone services for those who have them at competitive rates.

• Order their services online, here
• Call 703.480.1798

Most water and sewer providers assess a new account fee and/or a deposit. Contact your provider tor receive the specifics. 

Below is a list of the municipal and county water and sewer providers, along with respective phone numbers to call:

• City of Alexandria (Virginia American Water) 800.452.6863
• City of Falls Church (Fairfax Water) 703.466.6863
• City of Manassas 703.257.8219
• Arlington Water and Sewage 703.228.6570
• Dale City (Virginia American Water) 800.452.6863
• Fairfax Water (covering both the City and County of Fairfax) 703.466.6863
• Loudoun Water 571.291.7880 or complete this form
• Prince William County 703.335.7950
• Town of Hamilton 540.338.2811
• Town of Herndon 703.435.6814
• Town of Round Hill 540.338.4772
• Town of Vienna – complete this form online (no phone number is listed on the form)

Setting up your utility services, as you are trying to coordinate, your move can feel overwhelming, to say the least. But now that you know the right providers to call, it should be no trouble to get them connected.

As you speak with each utility company, keep good notes so you can reach them again if you do face any challenges. 

New homeowners moving to the suburban areas outside of Washington, DC will contact these providers to connect their utility services.

Some households in suburban MD will utilize PEPCO for electricity service. 

One important note. You have just thirty (30) days from the date which you close on your new residence to call PEPCO and start your services with them. Once you contact them, they schedule a service start date for your household and turn on the power at 8 am on that day.

Deposit?

Perhaps. Frequently, they do not charge a deposit. However, if you have any previous unpaid balance with them, they will request payment on that amount. Additionally, they may assess a fee. 

Starting service:

• Complete the online form, here
• Call 202.833.7500

Homes that don’t utilize PEPCO will fall under First Energy. This includes parts of Carroll, Frederick, Howard, and Montgomery Counties. They provide a handy service map you can check, here.

Deposit?

First Energy bases deposits on a credit check that’s required of new customers. After you make 10 out of 12 on time payments, they credit that money to your account. You will receive any interest on the deposit as a credit on your bill each month.

Starting Service:

• Complete their online new customer form, here
• Call 888.544.4877

Your new house might (or might not) be connected to natural gas services. The area’s natural gas provider is Washington Gas. You can call them to turn the gas on in a home that already has connections in place. 

Alternatively, you might wish to contact them to learn about how to switch to natural gas, if you’re interested. To see if your new residence is serviceable by the company, click here.

Deposit?

Washington Gas runs a soft credit inquiry to determine whether or not they will collect a deposit. They will also assess either a service initiation fee (for homes with existing gas service) and/or a set-up fee (for homes newly adding gas).

Starting service:

• Complete their form online, here
• Call 844.927.4427

You will also need to get in touch with Washington Suburban Sanitary Commission (WSSC) to start your water and sewer services.

However, your title company must initiate the service transfer from the old homeowner to you. Thus, you should note the water meter reading prior to closing on your home. 

You must complete the paperwork by completing the online form, here. Should you need to contact WSSC with any questions, their phone number is 301.206.4001.

Many companies provide combo packages that discount cable and internet services. Some also offer stand-alone services. Be aware that some of these providers require contracts and some do not. 

Additionally, they might request you pay installation fees, equipment rental fees, and deposits. Therefore, be sure to ask the customer service agent all your questions. Here are the numbers to reach these services.

• Call 877.660.0107

• Call 855.587.0782

Verizon FiOS (Cable and Internet)
You can check whether service from the cell phone giant is available in your new house, here.

• Complete the new service request online
• Call them at 877.225.9137

You can bundle both internet and cable services for discounts on the monthly fees, or you may order them separately with Comcast Xfinity. Click here to see if your new house is in their service area.

• Order your installation online, here
• Call 800.934.6489

New homeowners within the limits of the District of Columbia will utilize these providers. 

You have only thirty (30) days from the date that you take possession of your house to call PEPCO and begin your services with them. Once you contact them, they schedule a start date for you and deliver power at 8 am on that day.

Deposit?

Maybe. Most often, they do not charge any deposit. However, if you have an unpaid balance with them, they will request payment on that balance plus might assess a fee. 

Starting service:

• Complete the online form, here
• Call 202.833.7500

Clean Choice Energy is an independent provider that works alongside PEPCO to give DC homeowners the option of greener energy choices. For now, they offer services in a somewhat limited area. However, they are expanding their footprint rapidly. If greener living is essential to your family, it’s worth your time to check out their offering.  

Check to see if your new home’s address falls within their service area, here.

Deposit?

Clean Energy doesn’t collect deposits. However, if the power company they partner with to deliver your service requires one, it would be assessed through that energy provider.

Starting service: 

Complete the online form, here

Call 800.218.0113

Your home may or may not use natural gas to power your home. The area’s natural gas service is Washington Gas. You’ll call them to turn the gas on in a home that already has service. 

Or, you can contact them to learn about the possibility of switching to natural gas, if you’re interested. To see if your new house falls within their service area, click here.

Deposit?

Washington Gas requires a soft credit inquiry to determine whether or not they collect a deposit. They will also request either a service initiation fee (for homes with existing gas service) or set-up fee (for homes adding gas).

Starting service:

• Complete their form online, here
• Call 844.927.4427

You’ll also need to reach out to DC Water and Sewer Authority to begin your service. Furthermore, you cannot establish service until your title company sends the Authority a confirmation of the property’s ownership change through their portal.  The old owner must have a zero balance.

You cannot start service via phone or online.  You can call the customer service team with additional questions at 202.354.3600.

Deposit?

Plan for a $50 service initiation fee

Many companies provide combo packages that discount cable and internet services. Some also offer stand-alone services. Be aware that some of these providers require contracts and some do not. 

Additionally, they might request you pay installation fees, equipment rental fees, and deposits. Therefore, be sure to ask the customer service agent all your questions. Here are the numbers to reach these services.

• Call 877.660.0107

• Call 855.587.0782
• 
  

Verizon FiOS (Cable and Internet):

You can check whether service from the cell phone giant is available in your new house, here.

• Complete the new service request online
• Call them at 877.225.9137

You can bundle both internet and cable services for discounts on the monthly fees, or you may order them separately with Comcast Xfinity. Click here to see if your new house is in their service area.

• Order your installation online, here
• Call 800.934.6489

If you want to stream your television and movie programming and want internet only, DC Access could be an excellent plan for you. 

They provide services in the Adams Morgan and Capitol Hill areas. 

• Complete the online form to request installation, here
• Call 202.546.5898

T-Mobile, the cell phone company, dives into the cable television industry with their Layer3TV service. You can look into service availability by clicking here.

• Order their services online, here
• Call 844.529.3738

Setting up your utility services as you move can feel daunting. Armed with the resources here, you should have no trouble in getting started!

As you speak with each provider, keep careful notes so you can reach them again if you do experience any difficulties.